CAHYANI, R. T.; YUADI, I.; MARGONO, H. Analisis Pengelompokan Laporan Panggilan untuk Perencanaan Respons Berbasis Data: Clustering Analysis of Call Reports for Data-Driven Response Planning. MALCOM: Indonesian Journal of Machine Learning and Computer Science, v. 5, n. 4, p. 1190-1198, 30 Oct. 2025.