A. Pinkasari, “Penerapan Model Recency, Frequency, Monetary untuk Segmentasi Pola Perilaku Pelanggan Indibiz: Application of the Recency, Frequency, Monetary Model for Segmentation of Indibiz Customer Behavior Patterns”, MALCOM, vol. 6, no. 2, pp. 695-704, Apr. 2026.