ChatGPT's Role in Transforming Employee Recruitment and Selection Processes
Keywords:ChatGPT, Recruitment, Employee Selection, Transforming
Employee recruitment and selection is a key process in human resource management that plays an important role in the success of an organisation. This process involves the search, evaluation and selection of individuals who have the qualifications and potential that match the needs of the organisation. One of the significant changes that has transformed the employee recruitment and selection paradigm is the advent of advanced technologies such as ChatGPT. This research aims to analyse the role of ChatGPT in the transformation of the employee recruitment and selection process. The method used is a qualitative literature review that focuses on an in-depth understanding of the topic in the time span from 2018 to 2023. The main objective of this method is to identify, analyse, and synthesise relevant scientific literature that has been published in various journals, conference papers, and other academic sources accessible through Google Scholar. The study results show that the use of ChatGPT in the transformation of employee recruitment and selection processes is a significant step towards higher efficiency and effectiveness in human resource management. However, we must remain cautious in the face of emerging impacts and challenges.
Md. M. Karim, Md. Y. A. Bhuiyan, S. K. D. Nath, and W. Bin Latif, “Conceptual Framework of Recruitment and Selection Process,” International Journal of Business and Social Research, vol. 11, no. 2, pp. 18–25, 2021.
Z. Chen, “Collaboration among recruiters and artificial intelligence: removing human prejudices in employment,” Cognition, Technology & Work, vol. 25, no. 1, pp. 135–149, Feb. 2023, doi: 10.1007/s10111-022-00716-0.
F. Sudirjo, A. M. A. Ausat, S. Rijal, Y. Riady, and S. Suherlan, “ChatGPT: Improving Communication Efficiency and Business Management of MSMEs in the Digital Age,” Innovative: Journal Of Social Science Research, vol. 3, no. 2, pp. 643–652, 2023, doi: https://doi.org/10.31004/innovative.v3i2.347.
I. A. Jusman, A. M. A. Ausat, and A. Sumarna, “Application of ChatGPT in Business Management and Strategic Decision Making,” Jurnal Minfo Polgan, vol. 12, no. 2, pp. 1688–1697, 2023, doi: https://doi.org/10.33395/jmp.v12i2.12956.
Y. Zhang, “The Impact of ChatGPT on HR Recruitment,” Journal of Education, Humanities and Social Sciences, vol. 19, pp. 40–44, Aug. 2023, doi: 10.54097/ehss.v19i.10949.
Y. K. Dwivedi et al., “‘So what if ChatGPT wrote it?’ Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy,” Int J Inf Manage, vol. 71, p. 102642, Aug. 2023, doi: 10.1016/j.ijinfomgt.2023.102642.
R. A. Khan, M. Jawaid, A. R. Khan, and M. Sajjad, “ChatGPT - Reshaping medical education and clinical management,” Pak J Med Sci, vol. 39, no. 2, pp. 605–607, Feb. 2023, doi: 10.12669/pjms.39.2.7653.
F. A. F. Limo et al., “Personalized tutoring: ChatGPT as a virtual tutor for personalized learning experiences,” Social Space, vol. 23, no. 1, pp. 292–312, 2023.
P. P. Ray, “ChatGPT: A comprehensive review on background, applications, key challenges, bias, ethics, limitations and future scope,” Internet of Things and Cyber-Physical Systems, vol. 3, pp. 121–154, 2023, doi: 10.1016/j.iotcps.2023.04.003.
B. Custers, F. Dechesne, A. M. Sears, T. Tani, and S. van der Hof, “A comparison of data protection legislation and policies across the EU,” Computer Law & Security Review, vol. 34, no. 2, pp. 234–243, Apr. 2018, doi: 10.1016/j.clsr.2017.09.001.
M. A. K. Harahap, A. M. A. Ausat, A. Rachman, Y. Riady, and H. K. Azzaakiyyah, “Overview of ChatGPT Technology and its Potential in Improving Tourism Information Services,” Jurnal Mininfo Polgan, vol. 12, no. 2, pp. 424–431, 2023, doi: 10.33395/jmp.v12i2.12416.
S. Shaikh, S. Y. Yayilgan, B. Klimova, and M. Pikhart, “Assessing the Usability of ChatGPT for Formal English Language Learning,” Eur J Investig Health Psychol Educ, vol. 13, no. 9, pp. 1937–1960, Sep. 2023, doi: 10.3390/ejihpe13090140.
W. Rodgers, J. M. Murray, A. Stefanidis, W. Y. Degbey, and S. Y. Tarba, “An artificial intelligence algorithmic approach to ethical decision-making in human resource management processes,” Human Resource Management Review, vol. 33, no. 1, p. 100925, Mar. 2023, doi: 10.1016/j.hrmr.2022.100925.
B. D. Lund and T. Wang, “Chatting about ChatGPT: how may AI and GPT impact academia and libraries?,” Library Hi Tech News, vol. 1, p. 1, Feb. 2023, doi: 10.1108/LHTN-01-2023-0009.
S. Akter, Y. K. Dwivedi, S. Sajib, K. Biswas, R. J. Bandara, and K. Michael, “Algorithmic bias in machine learning-based marketing models,” J Bus Res, vol. 144, pp. 201–216, May 2022, doi: 10.1016/j.jbusres.2022.01.083.
L. Hamilton, D. Elliott, A. Quick, S. Smith, and V. Choplin, “Exploring the Use of AI in Qualitative Analysis: A Comparative Study of Guaranteed Income Data,” Int J Qual Methods, vol. 22, pp. 1–13, Jan. 2023, doi: 10.1177/16094069231201504.
A. M. A. Ausat, B. Massang, M. Efendi, N. Nofirman, and Y. Riady, “Can Chat GPT Replace the Role of the Teacher in the Classroom: A Fundamental Analysis,” Journal on Education, vol. 5, no. 4, pp. 16100–16106, 2023, doi: 10.31004/joe.v5i4.2745.
M. A. K. Harahap, P. Junianto, W. S. Astutik, A. Risdwiyanto, and A. M. A. Ausat, “Use of ChatGPT in Building Personalisation in Business Services,” Jurnal Minfo Polgan, vol. 12, no. 1, pp. 1212–1219, 2023, doi: https://doi.org/10.33395/jmp.v12i1.12666.
K. I. Roumeliotis and N. D. Tselikas, “ChatGPT and Open-AI Models: A Preliminary Review,” Future Internet, vol. 15, no. 6, p. 192, May 2023, doi: 10.3390/fi15060192.
T. Karakose, M. Demirkol, R. Yirci, H. Polat, T. Y. Ozdemir, and T. Tülüba?, “A Conversation with ChatGPT about Digital Leadership and Technology Integration: Comparative Analysis Based on Human–AI Collaboration,” Adm Sci, vol. 13, no. 7, p. 157, Jun. 2023, doi: 10.3390/admsci13070157.
A. A. Davidescu, S.-A. Apostu, A. Paul, and I. Casuneanu, “Work Flexibility, Job Satisfaction, and Job Performance among Romanian Employees—Implications for Sustainable Human Resource Management,” Sustainability, vol. 12, no. 15, p. 6086, Jul. 2020, doi: 10.3390/su12156086.
P. C. Verhoef et al., “Digital transformation: A multidisciplinary reflection and research agenda,” J Bus Res, vol. 122, pp. 889–901, Jan. 2021, doi: 10.1016/j.jbusres.2019.09.022.
M. Montenegro-Rueda, J. Fernández-Cerero, J. M. Fernández-Batanero, and E. López-Meneses, “Impact of the Implementation of ChatGPT in Education: A Systematic Review,” Computers, vol. 12, no. 8, p. 153, Jul. 2023, doi: 10.3390/computers12080153.
S. S. Gill and R. Kaur, “ChatGPT: Vision and challenges,” Internet of Things and Cyber-Physical Systems, vol. 3, pp. 262–271, 2023, doi: 10.1016/j.iotcps.2023.05.004.